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1. Introduction and Scope of Application
These Terms of Service (hereinafter referred to as the "Terms") are formulated in accordance with the EU E-Commerce Directive (2000/31/EC), the General Data Protection Regulation (GDPR), and related consumer protection regulations. They apply to all EU users who use services or purchase products through the official website (nexusgepro.com, hereinafter referred to as the "Website") of WIDE SAILOR LIMITED (hereinafter referred to as "we").
By accessing, browsing, using, or placing an order through the Website, you acknowledge that you have read, understood, and agreed to these Terms and all policies posted on the Website (including, but not limited to, the EU Privacy Policy, the EU Returns and Exchange Policy, and the EU Shipping Terms). If you do not agree to these Terms, please do not use the Website.
2. Website Services
We provide the following services to EU users through our website:
Business leather shoes product display, information search, and online purchase
Order status inquiry and logistics tracking services
Customer consultation and after-sales service (including return and exchange processing)
Account registration and management (including personal information maintenance and order history inquiry)
Custom leather shoes request submission and communication services
Website services are only available to individuals with full civil capacity or legally registered corporate users. If you are under the age of 16, you must be accompanied by a guardian to use the website services and may only purchase products appropriate for your age.
3. Account Registration and Use
3.1 Registration Obligations
You must register an account to use certain services on the website (such as placing and tracking orders). When registering, you must provide true, accurate, and complete information (including name, email address, address, etc.) and promptly update this information to ensure its validity.
We are not responsible for any losses caused by providing false information or failing to update information promptly, and we reserve the right to suspend or terminate your account.
3.2 Account Security
You are responsible for your account password and account operations and must not disclose your account information to any third party. If you discover that your account has been compromised or used inappropriately, you must immediately notify us at [email protected]. We will assist in taking measures such as freezing your account. However, we are not responsible for any losses incurred before your notification.
4. Orders and Contract Formation
4.1 Order Submission
When placing an order through the website, you must confirm the product information, price, quantity, delivery address, payment method, and other details. Submitting an order constitutes an offer to purchase.
4.2 Contract Formation
We will email an order confirmation within 24 hours of receiving your order. Upon receipt of this confirmation, the contract is concluded. If an order contains out-of-stock items, incorrect pricing, or incomplete information, we reserve the right to refuse the order and provide the reasons in the email.
All order contracts are in English and include these Terms and Conditions, order details, relevant policies, and communication records between the parties.
5. Pricing and Payment
5.1 Price Description
Product prices displayed on the Website are in Euros (€) and include the product itself, excluding shipping costs, EU import duties, and VAT (unless otherwise stated). Prices may be adjusted due to promotions, exchange rate fluctuations, or product upgrades. Adjusted prices are current at the time of order confirmation.
If a system malfunction causes a price error, we reserve the right to cancel the order and notify you without liability.
5.2 Payment Methods and Security
The Website accepts payment methods including:
International credit cards (Visa, Mastercard, American Express)
Third-party payment platforms such as PayPal
We use encryption technology to protect your payment information. All payment transactions are processed directly through the payment service provider; we do not store your full card information. You are responsible for ensuring the legitimacy of your payment account. You are solely responsible for any transaction failures or disputes caused by issues with your payment account.
6. Intellectual Property
6.1 Ownership
The intellectual property rights in all content on the Website (including but not limited to text, images, trademarks, logos, designs, product descriptions, software programs, etc.) belong to us or our licensors and are protected by the EU Directive on the Harmonization of Intellectual Property Rights and related laws.
6.2 Restrictions on Use
Without our written permission, you may not:
Reproduce, disseminate, or adapt the content on the Website
Use product images or designs for commercial purposes
Disassemble or reverse engineer the technical procedures of the Website
Use any technical means to interfere with the normal operation of the Website
You may browse and download content from the Website only for your own personal, non-commercial use and must not infringe the intellectual property rights of us or any third party.
7. User Conduct Guidelines
When using the website, you may not engage in the following conduct:
Posting or transmitting false information, spam, or malicious links
Infringement of others' privacy, reputation, or intellectual property rights
Conducting illegal transactions such as fraud and money laundering
Interfering with website server or network security
Violation of EU laws, regulations, or public order and morals
If you violate the above provisions, we reserve the right to suspend service, freeze your account, cancel your order, and pursue legal action. You will be liable for any losses caused to us or a third party.
8. Disclaimer
8.1 Service Limitations
While we strive to ensure the accuracy of website content and stability of service, we are not responsible for the following:
Service interruptions due to network delays or system failures
Inaccurate information provided by third parties (such as logistics tracking data)
Order errors or losses not caused by our fault
Service anomalies due to force majeure (such as earthquakes or hacker attacks)
8.2 Product Information
Product images on the website are for reference only. Actual product color may vary slightly due to lighting and monitor differences. Please refer to the actual product you receive. We have made every effort to improve product descriptions, but we are not responsible for dissatisfaction caused by personal judgment (such as style preferences).
9. Terms and Conditions Amendments and Notices
We reserve the right to amend these Terms based on EU regulatory updates or business adjustments. The amended terms will be posted on the homepage of our website and will take effect from the date of such announcement. Your continued use of the website constitutes your acceptance of the amended terms. If you disagree, you may terminate your use of the service.
For major changes (such as changes to payment methods or adjustments to liability terms), we will provide additional notice via the email address associated with your account. These changes will take effect 30 days after such notice is sent.
10. Contact Information
If you have any questions regarding these Terms, please contact us via the following methods:
Email: [email protected]
Website Form: nexusgepro.com/contact
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (CET)
WIDE SAILOR LIMITED reserves the right of final interpretation of these Terms of Service.